Terms of Servicetos-v0.1 · last updated 2026-05-13

Terms of Service

Effective 2026-05-13 · tos-v0.1

These Terms govern your access to and use of Carbonorm (the “Service”). By signing in you agree to these Terms on behalf of your organisation.

1. The Service

Carbonorm provides a software-as-a-service platform for PPWR-compliance workflows: SKU ingestion, recyclability grading, supplier data requests, Declaration of Conformity PDF generation, and risk reporting. We deliver the Service on a best-effort basis and do not guarantee fitness for any specific regulatory outcome — see Section 6 (Limitations).

2. Account & eligibility

You must be at least 18 years old and authorised to bind your organisation. You are responsible for all activity under your account. Sign-in uses Supabase magic-link authentication; do not share login emails.

3. Acceptable use

You may not (a) reverse-engineer the Service; (b) circumvent rate limits or security controls; (c) use the Service to violate any law or third-party right; (d) upload data you do not have the right to share; (e) re-sell or white-label the Service without our written consent.

4. Customer data & processing

You retain all rights to data you upload (“Customer Data”). We process Customer Data only to deliver the Service, subject to our Data Processing Agreement and Privacy Notice.

5. Fees & renewal

Free-tier access is limited to [TODO: SKU limit, e.g. 10]. Paid subscriptions auto-renew unless cancelled at least [TODO: notice period] before renewal. Pricing is set out at [TODO: link to /pricing or order form].

Lawyer TODOConfirm renewal period, notice period, refund stance, VAT handling, and how price changes are communicated.

6. Limitations & disclaimers

The Service generates informational artefacts. It does not constitute legal advice. Penalty estimates, risk grades, and recyclability scores are decision-support outputs based on stated methodologies (PPWR Articles 5, 6, 7, Annex II and our published assumptions). You remain solely responsible for your regulatory submissions and decisions. To the maximum extent permitted by law, the Service is provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement.

7. Liability cap

Subject to applicable law, our total aggregate liability arising out of these Terms will not exceed [TODO: cap formula — e.g. fees paid in the 12 months preceding the event]. We are not liable for indirect, consequential, or regulatory-penalty damages.

Lawyer TODOCalibrate the liability cap and exclusions for the jurisdiction(s) you sell in. The PPWR penalty-estimate feature elevates risk here — counsel should confirm the disclaimer language is sufficient.

8. Termination

You may close your account at any time. We may suspend or terminate access for material breach with [TODO: cure period] written notice. On termination, you may export your data for [TODO] days; thereafter we delete it subject to legal retention requirements.

9. Governing law & venue

These Terms are governed by the laws of [TODO: jurisdiction], without regard to conflict of laws principles. Disputes are subject to the exclusive jurisdiction of the courts of [TODO: venue], unless mandatory consumer-law protections apply.

10. Changes

We may update these Terms with at least [TODO] days’ notice for material changes. Continued use after the effective date constitutes acceptance.